Shipping policy

1. Shipping Destinations & Fees

SAMDUO currently offers shipping to selected EU countries and regions.
Please refer to the table below for currently supported delivery regions and shipping fees. We recommend placing orders through the corresponding SAMDUO online store based on the delivery country.

Country / Region Recommended Online Store Shipping Fee
Netherlands SAMDUO Netherlands Online Store Orders < €99: €8 fee
Orders ≥ €99: Free
Belgium SAMDUO Netherlands Online Store
Austria SAMDUO Germany Online Store
France SAMDUO France Online Store
Germany SAMDUO Germany Online Store
Other EU countries or remote areas SAMDUO Global Online Store Please contact support@samduo.com before placing your order to confirm shipping availability and any applicable shipping charges.

Please note that, for safety and transport compliance reasons, we do not ship to P.O. Boxes, APO/FPO/DPO addresses, parcel lockers, or other addresses that cannot accept delivery of battery-powered energy storage products.
Additional delivery restrictions may apply in certain remote or offshore areas.
If we are unable to ship to your address after your order is placed, we will notify you and issue a refund where applicable.

2. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or local public holidays.
If we experience a high volume of orders, processing times may be slightly extended.

3. Shipping & Delivery

Orders are fulfilled from our warehouse in Germany and delivered through local carrier partners where available.
Delivery time may vary depending on the destination and logistics conditions.
Estimated delivery time: 3–7 business days after shipment.
Delivery time may vary depending on the destination, carrier service, and local delivery conditions. Delays may occasionally occur due to factors beyond our control, such as severe weather, carrier delays, or remote area delivery restrictions.

4. Shipping Confirmation & Tracking

You will receive a shipment confirmation email once your order has shipped. The email will include your tracking number.
Tracking information is usually updated within 48 hours after shipment.
If your tracking information has not been updated within 10 business days, please contact us at support@samduo.com.

5. Shipping Delays

While we strive to deliver orders on time, delays may occur due to factors beyond our control, including but not limited to:
  • Carrier delays
  • Severe weather conditions
  • Force majeure events
  • Remote area delivery restrictions
We appreciate your understanding and will assist in tracking and resolving any delivery issues where possible. If your order is materially delayed, please contact us and we will assist in tracking the shipment and, where possible, help resolve the issue.

6. Lost or Damaged Shipments

If your package is lost in transit, please contact our customer support team at support@samduo.com.
If the package is confirmed lost by the carrier, we will arrange a replacement or refund.
If your package arrives damaged, we recommend contacting us within 48 hours of delivery and providing photos of the damaged package and product. This helps us investigate the issue and contact the carrier more quickly.

7. Incorrect Address

Please make sure your shipping information is accurate and complete before submitting your order.
If you notice an error after placing your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to help update the address.
If a package is returned to us because the provided address was incorrect or incomplete, because delivery couldn’t be completed after reasonable attempts, or because the package was refused without a valid reason, we may deduct any actual costs related to returning, storing, or redelivering the package from the refund, as permitted by applicable law.

8. Contact

For any shipping-related inquiries, please contact our customer support team:
support@samduo.com